Privacy Policy

Privacy Policy

Last updated: 29/12/25

Progress 165 (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and store your personal data when you visit our website, complete a form, or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Business name: Progress 165
Contact email: [email protected]
Location: Southampton, United Kingdom

If you have any questions about this policy or how your data is handled, you can contact us using the details above.

2. What personal data we collect

We may collect and process the following information:

- Name

- Email address

- Phone number

- Information you provide via contact or enquiry forms

- Basic health, training, or goal-related information you choose to share (for coaching purposes only)

- Website usage data (such as pages visited), where analytics are enabled

We only collect data that is relevant and necessary for providing our services or responding to enquiries.

3. How we use your data

Your personal data may be used to:

- Respond to enquiries and contact you about your request

- Arrange taster sessions or coaching sessions

- Provide personal training or coaching services

- Improve our website and services

- Meet legal or regulatory obligations

We do not sell your data to third parties.

4. Lawful basis for processing

We process your personal data under one or more of the following lawful bases:

Consent – where you have given clear permission (e.g. submitting a form)

Contract – where data is needed to provide agreed services

Legitimate interests – to operate and improve our business, where this does not override your rights

5. How your data is stored

We take reasonable steps to keep your data secure. Information may be stored using secure digital tools such as email platforms, booking systems, or client management software.

Access to your data is limited to us and any trusted systems required to deliver our services.

6. How long we keep your data

We only keep personal data for as long as necessary:

Enquiry data is retained for a reasonable period in case of follow-up

Client data is retained while services are active and for a reasonable period afterwards for record-keeping

You may request deletion of your data at any time (see Section 8).

7. Cookies and website tracking

Our website may use cookies or similar technologies to improve user experience and analyse website performance.

Where required, you will be given the option to accept or manage cookies. Further details are available in our Cookie Policy.

8. Your rights

Under UK GDPR, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate data

- Request deletion of your data

- Object to or restrict processing

- Withdraw consent at any time

- To exercise these rights, please contact us using the details above.

9. Third-party services

We may use trusted third-party services (such as website analytics or form providers) to help operate our website and services. These providers only process data in accordance with our instructions and applicable data protection laws.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]
Business: Progress 165